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Patient Notice

We are open Monday – Friday 8am – 6:30pm (closed on weekends and bank holidays). We take urgent clinical requests to see GPs or Advanced Nurse Practitioners between 7am and 10am via our PATCHS form.

Please be advised the majority of our appointments are on the day so please try to contact on a day you are available to attend the practice. Routine requests – such as blood tests, smears, asthma reviews, prescriptions, fit notes etc. may be submitted via our PATCHS ‘admin query’ form between 7am – 6:30pm. We will deal with your request within 1 working day.

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.
  • Anonymous patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Page published: 7 September 2023
Last updated: 7 September 2023