MEDICAL EMERGENCIES
If you have any of the following symptoms, you should call 999 as this could be a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. Genuine, life-threatening emergencies include [but are not limited to]:
- Chest pain / breathing difficulties / heart attack
- Stroke
- Severe bleeding
- Severe allergic reactions
- Severe burns or scalds
- Serious head injuries
- Major trauma such as a road traffic accident or a fall from height
Community services for minor illness and urgent treatment
- See a local pharmacist without appointment for treatment of the following 7 conditions
- Impetigo (skin infection)
- Sore throat
- Ear infections
- Shingles
- Sinusitis
- Uncomplicated urinary tract infections
- Infected insect bites
- For muscular or bone injuries, cuts, burns etc
- Attend A&E only for medical emergencies needing urgent attention
- Please note that doctors are unable to help with dental issues, and if you are not registered with a local dentist you will need to follow the advice above
- Red eyes, new flashes and floaters, eye injuries, loss of vision
How to access the Practice
- The portal is open 7-11am and 1-4 Monday to Friday. At busy times it will close earlier.
- To request advice for a new or urgent medical problem
- To request a follow-up appointment for an ongoing problem
- Which GP do you want to see? Click here to see when each GP is usually in clinic (if your preferred GP is not in that day you may be allocated another)
If the Get Help form is closed, and you have an urgent medical problem needing attention that day, then please phone the practice on 0161 881 4545 or visit the surgery and speak with one of our patient advisors.
Requesting help for a medical problem
When you contact us using the Get Help form, the doctors will decide how best to deal with this and respond with one of the following:
- a response by email with advice or signposting to local services
- a same-day phone call or appointment with the Urgent Care Team (Nurse Practitioners)
- a same-day phone or face to face appointment with one of the doctors
- a follow-up phone or face to face appointment with one of the doctors
- Please only use this if you have been invited to book an appointment
- This can be for an NHS Health Check (5 yearly), Long Term Condition Reviews, smears, immunisations etc
- The NHS App is the best way to request your ongoing prescriptions
- If you need a medicine not listed on your app, please use the form above
- For all Admin enquiries (eg requests for letters, updates on hospital referrals, changes to your contact details), or general non-medical enquiries, please use the form above
- We will respond to requests within 2 days of receiving your request (between 8am and 6.30pm, Monday to Friday – excluding bank holidays)
- For a new or ongoing problem for which you have been off work for more than 1 week
- Please note that Fit Note requests for New problems may require a GP review
- Please note that any request for Fit Notes for hospital procedures (eg surgery) will need to be fulfilled by your hospital clinic
PHARMACY FIRST SCHEME
Did you know you can now get help direct from your pharmacy and receive prescribed medication without the need to make a GP appointment? The scheme currently covers assessment and treatment for the seven conditions below. Your prescription will still be free if you don’t currently pay for prescriptions.
| Clinical pathway | Age range |
| Acute otitis media (earache) | 1 to 17 years |
| Impetigo (skin infection) | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
Visit your pharmacy should you have any of the above conditions, you can get the help you need, including prescribed medication if this is appropriate, quickly without the need for a GP appointment
DENTAL PROBLEMS
If you think you need urgent dental care, contact your usual dentist, if you have one. You can also contact NHS111 who can put you in touch with an urgent dental service. Please do not contact the practice as we cannot offer urgent or emergency dental care.
INJURIES
If you have an injury such as sprains, strains, suspected broken bones, injuries or cuts you will need to go to an urgent treatment centre. The closest UTC is located at:
Trafford General Hospital
Moorside Road
Davyhulme
Manchester
M41 5SL
Telephone: 0161 748 402
It is recommended that you use NHS 111 before you attend, as often they can send your details to the service so they know when to expect you. You don’t need an appointment to visit an Urgent Care Centre, you also don’t need to be registered with a GP or have a fixed address.
For all Admin enquiries (eg letters, hospital referrals, updates to your address), or general non-medical enquiries, please use the form above
The NHS App is the easiest and most direct way to request your ongoing prescriptions. If the medicine you need is not there, then please complete the Medication Request Form.
You can also:
- phone us on 0161 881 4545
- visit the surgery and speak with a receptionist
Cancelling or changing an appointment
To cancel your appointment:
- use our Contact the Practice form
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0161 881 4545 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need a home visit, we will phone you first to understand how best we can help
To request a home visit, it’s helpful if you contact the surgery as soon after 8am as possible.