Ordering repeat prescriptions
In the interests of accuracy when ordering, we do not take repeat prescription requests over the phone or email. The easiest ways to order repeat prescriptions is downloading the NHS App.
You may find the following video helpful:
More information on the NHS app below.
In circumstances where patients have limited access to online services or may be elderly/vulnerable; prescription requests may be taken via phone.
Please always allow 3 working days for your prescription request to be processed and sent electronically to your nominated pharmacy.
If you have any queries relating to your prescriptions please use or PATCHS form (select either Admin or Medication request) or call us on 0161 881 4545 In the interests of appointment access, we ask patients to contact for prescription queries after 10am.
What you can do with the NHS App
The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.
You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.
You will require proof of identity to get full access to the NHS App. This can include Passport. Driving License, Birth Certificate etc. If you have any issues with identity verification please contact the practice.
With full access you can:
- Order repeat prescriptions and nominate a pharmacy where you would like to collect them
- Manage booked appointments.
- View your GP health record to see information like your allergies, vaccinations medicines, test results and more.
- Choose how the NHS uses your data.
- View your NHS number (find out what your NHS number is)
- Use NHS 111 online to answer questions and get instant advice or medical help near you.
- Search trusted NHS information and advice on hundreds of conditions and treatments.
- Find NHS services near you.
To access the NHS App, you will need to set up an NHS login and prove who you are. Your NHS App then securely connects to information from your GP surgery.
If your device supports fingerprint detection or facial recognition, you can use it to log in to your NHS App each time, instead of using a password and security code.
You can also:
- Use the GP online system: Patient Access
- Complete a ‘medication request’ form via PATCHS
- Bring your paper slip to the surgery, or complete a prescription slip at our reception desk.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can nominate any community pharmacy in England. The practice will send all prescriptions electronically to your nominated pharmacy unless instructed otherwise.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at the surgery or by filling in our nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- Coughs and colds
- Impetigo (Ages 1 and over)
- Insect bites (Ages 1 and over)
- Sore throats (Ages 5 and over)
- Sinusitis (Ages 12 and over)
- Shingles (18+)
- Urinary tract infections (Women aged 16-64)
They can also advise on medicine that you can buy without a prescription.