Chorlton Family Practice is pleased to announce significant improvements in patient care and access thanks to the leadership of their new management team. The new Business Operational Manager, Dwysan Snow has headed a series of initiatives designed to enhance patient satisfaction and address the challenges identified during the recent CQC inspection.
One of the most notable changes has been the overhaul of the practice’s appointment system. By implementing a more flexible and efficient scheduling process, the management team have reduced waiting times significantly and improved patient access to essential healthcare services. Additionally, the practice has invested in a new phone system, streamlining communication and ensuring that patients can reach the practice more easily.
Working collaboratively with the existing management team, Finola Johnson and Jannyne Savage, and a newly appointed Reception Manager, Sina Sidibe has also enabled greater focus on improving the overall patient experience. The practice has seen a marked increase in positive reviews, reflecting the constructive impact of these changes. Dwysan Snow is committed to using her experience of practice management to improve patient care and continue the positive changes implemented.
Patients have provided positive feedback, sharing their experiences and satisfaction.
“I found it easy to get an appointment and be seen too”
” The process for arranging appointments since the new approach began in October is much better”
“I cannot believe the experience at the practice’ going on to describe Chorlton Family Practice as ‘a fantastic service’”
Chorlton Family Practice is committed to providing high-quality healthcare to its patients and is confident that these recent changes will continue to benefit the community.
We hope you are finding the changes positive too, as always, we welcome feedback which can be made verbally, in person or via our website