FFT admin

I requested medication and fill in the online form to which I received a response on Monday 17 February advising that the medication will be with my pharmacist within 3 days. I went to the pharmacist on Sat 22 Feb and they advised me that no prescription had been sent to them. I went to the surgery this morning – 24 Feb to be greeted by a lady who was not very friendly or even empathetic. She advised me that the doctor had refused the medication and when I questioned why – she just said they can do that without notifying me? I said I need this medication and she said she will put in another emergency request now and it should be done this afternoon. I advised that I am in pain and she said "I've put it through as emergency" very abruptly.

Limited time window to contact the practice to make an appointment. If you miss the practice phone calls they will just cancel the appointment request! Essentially, they do not put patients at the heart of their service.

I requested medication and fill in the online form to which I received a response on Monday 17 February advising that the medication will be with my pharmacist within 3 days. I went to the pharmacist on Sat 22 Feb and they advised me that no prescription had been sent to them. I went to the surgery this morning – 24 Feb to be greeted by a lady who was not very friendly or even empathetic. She advised me that the doctor had refused the medication and when I questioned why – she just said they can do that without notifying me? I said I need this medication and she said she will put in another emergency request now and it should be done this afternoon. I advised that I am in pain and she said "I've put it through as emergency" very abruptly.

Limited time window to contact the practice to make an appointment. If you miss the practice phone calls they will just cancel the appointment request! Essentially, they do not put patients at the heart of their service.