At Chorlton Family Practice, we are committed to providing high quality, safe and compassionate care for all our patients. This Charter explains what you can expect from us, and what we ask from you in return.
Our Commitments to You
- We will provide medical care in a professional, respectful and confidential manner.
- We will make online consultation tools available throughout our core hours (Monday to Friday, 8.00am – 6.30pm) for routine and non-urgent requests.
- We will aim to respond to online requests on the same working day or the next working day.
- We will ensure safe and appropriate use of your health records through NHS GP Connect and other secure NHS systems.
- We will treat you fairly, with dignity and without discrimination.
- We will protect your data in line with UK GDPR and NHS information governance standards.
Your Responsibilities as a Patient
- Do not use online consultation tools for urgent or emergency problems.
- If your problem is urgent, please call the practice, NHS 111, or dial 999 in an emergency.
- Use online requests appropriately for non-urgent medical issues, medication queries, and routine administrative requests.
- Be respectful and considerate to our staff at all times. We will not tolerate abuse or aggression.
- Keep appointments or let us know if you are unable to attend.
- Update us if your contact details change.
Access and Availability
- Telephone lines: 8.00am – 6.30pm, Monday to Friday
- Online requests (PATCHS): available throughout the same core hours for routine, non-urgent matters
- Home visits: available for patients who are housebound or have significant medical needs
Feedback and Complaints
We welcome feedback to help us improve our services. You can provide feedback via our website, by completing a Friends & Family Test form in practice, or by writing to the Practice Manager.